Our Privacy Policy
NetMates respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in E-Commerce. We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on Web sites they visit.
In line with those Guidelines, NetMates would like you to be aware of the information we collect to provide your service. WE DO NOT PROVIDE THIRD PARTIES WITH ACCESS TO YOUR PERSONAL DATA, with the obvious exception of third party business partners such as the Domain Name Registries.

  • Your contact information, including named individuals for administration, technical and billing issues. This information may include telephone, fax numbers and email addresses
  • Information about what services you have ordered from NetMates
  • Information regarding what services you have enquired about
  • Your interest in receiving NetMates email newsletters
  • Correspondance between you and NetMates
  • A contact management system in which details of conversations might be written by employees
  • Encrypted credit card details
  • Your interaction with our websites

  • We do not make your personal information available to third parties, with the obvious exception of third party business partners such as the Domain Name Registries.
  • We do provide aggregate data to third parties (e.g. " we have 2,000 clients who are hosted with us")
  • We will contact relevant people to communicate billing and technical issues
  • We store website data and email queued on our servers, only for use as back-up data should it be required
  • We may customise our email newsletters and communications to relfect your interest in a particular service
  • We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on NetMates
  • We store encrypted credit card details to allow us to process the subscriptions to our services
  • We monitor and store your online requests for webpages and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)


You must opt-in in order to join our email lists, and you may opt-out of all non-essential email and postal mail.

If you have any questions about our Privacy Policy, please feel free to ask us.
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